About us

Welcome to the award-winning SYLKay Pharmacies! We are a proudly Zambian-owned and rapidly growing chain of retail pharmaceutical outlets dedicated to providing exceptional healthcare solutions to our communities. From our humble beginnings with a single retail outlet, we have expanded to four fully operational retail pharmacies, three of which operate 24/7, along with a dedicated wholesale outlet. Our growth is a testament to our unwavering commitment to the highest standards of professional and ethical pharmaceutical practice, which is evident in every aspect of our business.

At SYLKay Pharmacies, we strive not just to meet our customers’ needs but to exceed their expectations. We take pride in stocking only the finest products across all our outlets, with our extensive product range tailored to the demands of our valued customers. Our sales teams are supported by a dedicated, motivated and skilled team of pharmaceutical personnel ready to attend to your needs.

We understand the importance of accessibility when it comes to medicines and medical supplies. That’s why we ensure that all essential items are readily available at all times. In instances where a product is temporarily out of stock, our robust wholesale department allows us to swiftly source the necessary items, ensuring minimal disruption to our customers.

Thank you for choosing SYLKay Pharmacies, where your health and satisfaction are our top priorities!

0K+

Happy Clients Served Monthly

Branches with 3 Open 24/7

Industry Awards

OUR VISION

To shape the future of pharmaceutical practice and business in the nation, the region and beyond through provision of quality and innovative products and services.

OUR MISSION

“To serve our clients”. To preserve and improve patient’s health by consistently delivering quality, safe and effective medicines and services.

OUR CORE VALUES
1. C – Customer Focused: We at SYLKay are all accountable and committed to delivering high quality products and services in order to bring value to our clients.
2. O – One Team & Collaboration: We work cohesively and collaboratively to achieve our ambitious goals.
3. Q – Quality & Excellence; At SYLKay, we have deep commitment to quality & excellence. For us, quality is a cornerstone of all of our activities and so, we seek the highest quality in our products and services and it is woven into the fabric of everything we do.
4. T – Trust & Respect; Trust and respect is one of the key values here at SYLKay. The client trusts that the company will do their best, the company trusts that each team member will do their best, and the team members put in their best for our patients.
5. E – Ethics & Integrity; Compliance in ethical behaviour is not an option, it is a fundamental basic value that is ingrained in the SYLKay culture. And our integrity ensures that we respect our clients by bringing quality medicines that will help them.

Why choose us?

Personalised Care: Tailored solutions for each client
Expert Teams: Highly skilled and specialised teams across services
Broad Product Range: Extensive Selection to meet diverse needs.
Swift Service: Prompt and efficient turnaround.
Efficient eCommerce: Ability to order online and deliver products in a timely manner
24/7 Service: Uninterrupted services 24/7 a day
Competitive Pricing: Assured value for money with valuable discounts
Convenient Access: Easy and accessible services
Reliable Partner: Ethical, trusted and dependable partner

Technology we use

We leverage modern sales, inventory management, supply-chain systems, and procurement platforms to ensure efficient stock control, timely deliveries, and product traceability. Our systems support fast turnaround times, accurate order fulfilment, and consistent product availability across all our branches.